1. About Beauty Market Australia

Beauty Market Australia is an Australian online retailer offering skincare, cosmetics, haircare, personal care, beauty products, accessories and related products.

Throughout these Terms & Conditions, references to “we”, “us” and “our” refer to Beauty Market Australia.

References to “you” and “your” refer to the customer or person using our website.

2. Using Our Website

You may use our website to browse products, access product information, create an account, place orders and contact our customer support team.

When using our website, you agree not to:

• Use the website for unlawful or fraudulent purposes.
• Attempt to interfere with the operation or security of the website.
• Attempt to gain unauthorised access to our systems or customer accounts.
• Provide false or misleading information.
• Use our website or content in a way that infringes another person's rights.

We may restrict or suspend access to our website where reasonably necessary to protect our customers, business or systems.

3. Product Information

We take reasonable care to ensure product descriptions, images, ingredients, sizes, colours, shades, pricing and other information displayed on our website are accurate.

However, product packaging, ingredients, appearance or presentation may occasionally be updated by a brand or supplier.
Colours and shades displayed on a screen may also vary depending on your device and display settings.
Where ingredient information is important to you due to an allergy, sensitivity or other concern, we recommend checking the product
packaging before use.

4. Product Availability

All products are subject to availability.

Adding a product to your cart does not reserve that product.

In the event that an item becomes unavailable after you place an order, we will contact you and provide an appropriate resolution, which may include a refund for the unavailable item.

We may also introduce, discontinue or change products available through our website at any time.

5. Pricing

All prices displayed on the Beauty Market Australia website are shown in Australian Dollars (AUD) unless otherwise stated.

Prices may change from time to time.

The price applicable to your purchase will generally be the price displayed at the time your order is placed, subject to any obvious pricing or website error.

Shipping charges, where applicable, will be displayed at checkout before payment.

6. Pricing Errors

While we take care when maintaining our website, errors may occasionally occur.

If a product has been incorrectly priced due to an obvious website, technical or administrative error, we may contact you before processing the affected item.

Where appropriate, you may be given the opportunity to proceed at the correct price or receive a refund for the affected item.

7. Placing an Order

When you place an order through Beauty Market Australia, you are responsible for ensuring the information provided is accurate.

This includes your:

• Name
• Email address
• Telephone number
• Delivery address
• Products selected
• Shades or colours selected
• Quantities ordered

Please review your order carefully before completing checkout.

You will receive an order confirmation at the email address provided when your order has been successfully submitted.

8. Order Changes & Cancellations

We begin processing orders as quickly as possible.

If you need to change or cancel an order, contact us immediately at support@beautymarketaustralia.com.au.

We will do our best to assist; however, we cannot guarantee that an order can be changed or cancelled once processing has commenced.

Once an order has been dispatched, it cannot generally be cancelled.

Our no change-of-mind returns policy continues to apply.

9. Payment

Payment must be completed using one of the payment methods available at checkout.

Available payment methods may change from time to time.

Payment services may be provided by third-party payment providers and may be subject to their own terms, conditions and privacy practices.

Your order may not be processed until payment has been successfully received or authorised.

10. Promotions & Discount Codes

Beauty Market Australia may offer discount codes, promotional offers, gifts with purchase or other promotions from time to time.

Unless otherwise stated:

• Promotional codes must be entered at checkout.
• Only one promotional code may be used per order.
• Promotions cannot be applied retrospectively to completed orders.
• Promotions are subject to their advertised start and end dates.
• Minimum-spend requirements may apply.
• Product or brand exclusions may apply.
• Promotional offers are subject to availability.

Additional terms may apply to individual promotions and will be communicated with the relevant offer.

11. Shipping & Delivery

Beauty Market Australia delivers throughout Australia using major delivery providers, including Australia Post and Aramex Couriers.

The courier selected will depend on your location, the items in your order and the most suitable delivery service available.

Beauty Market Australia currently offers free standard shipping on Australian orders over $99.

For orders under $99, shipping is calculated at checkout according to the items ordered and delivery location.

Full details are available on our Shipping & Delivery page.

12. Authority to Leave

Beauty Market Australia orders are dispatched with Authority to Leave where the delivery service permits.

This means the courier may leave your parcel in a safe location at the delivery address if nobody is available to receive it.

If you do not want your order sent with Authority to Leave, please contact us as soon as possible after placing your order.

We will update the delivery instructions where possible, provided the order has not already progressed too far through processing or dispatch.

13. Delivery Information

You are responsible for providing a complete and accurate delivery address.

If you notice an error after placing your order, contact us immediately.

Once a parcel has been dispatched, we may not be able to change or redirect the delivery.

Additional shipping charges may apply where an order needs to be returned or re-delivered because an incorrect or incomplete address was supplied.

Delivery timeframes are estimates and may be affected by factors outside our reasonable control, including courier delays, public holidays, severe weather and peak delivery periods.

14. Returns & Refunds

Beauty Market Australia does not offer returns, refunds, exchanges or store credits for change of mind.

This includes where a customer:

• No longer wants or needs the product.
• Orders the incorrect product.
• Selects an incorrect shade, colour or quantity.
• Decides a product is unsuitable for their personal preferences.
• Finds the product at a different price elsewhere.
• Changes their mind after ordering or receiving the product.

Please review your order carefully before purchasing.

Our full requirements and procedures are available in our Returns & Refunds Policy.

15. Faulty, Damaged or Incorrect Products

If you believe you have received a faulty, damaged or incorrect product, please contact us before returning the item.

The easiest way to contact us is through our Contact Us form by selecting:

Returns, Refunds & Product Issues

Alternatively, email support@beautymarketaustralia.com.au.

Please provide your order number, details of the issue and photographs or video where applicable.

Do not return, dispose of or continue using a product that is the subject of an issue unless instructed by our customer support team.

16. Skincare, Cosmetics & Beauty Products

Beauty products can perform differently depending on individual skin types, hair types, sensitivities, preferences and methods of use.

Customers should review product descriptions, directions and ingredient information before purchasing and using products.

Where appropriate, we recommend performing a patch test before first use.

If irritation or an unexpected reaction occurs, discontinue use.

If you believe there is an issue with the quality, condition or safety of a product, contact our customer support team.

17. Product Advice & Information

Information provided on our website is intended to assist customers in understanding and selecting our products.

Product descriptions, beauty information, skincare information and other website content are provided for general informational purposes.

Where you have specific medical concerns, allergies, health conditions or are unsure whether a particular product is suitable for you, seek appropriate professional advice before use.

18. Intellectual Property

Unless otherwise stated, the content appearing on the Beauty Market Australia website, including text, graphics, website design, logos, photographs and other original content, is owned by or licensed to Beauty Market Australia.

You may browse and use the website for personal shopping and informational purposes.

Website content must not be copied, reproduced, republished, distributed or commercially exploited without permission, except where permitted by law.

Brand names, product names, trademarks and imagery belonging to third-party brands remain the property of their respective owners.

19. Customer Accounts

If you create an account with Beauty Market Australia, you are responsible for maintaining the confidentiality of your login details.

Please notify us if you believe your account has been accessed or used without your permission.

We may suspend or restrict an account where reasonably necessary to investigate suspected fraudulent, unlawful or unauthorised activity.

20. Reviews & Customer Content

Where our website allows customers to submit reviews, photographs or other content, submissions must be genuine and must not contain unlawful, abusive, defamatory, misleading or inappropriate material.

By submitting content for publication through our website, you confirm that you have the right to provide that content.

We reserve the right to moderate or remove content where reasonably necessary.

21. Third-Party Links

Our website may contain links to third-party websites or services.

These websites are operated independently from Beauty Market Australia, and their own terms, conditions and privacy policies may apply.

22. Website Availability

We aim to keep the Beauty Market Australia website available and operating correctly.

However, access may occasionally be interrupted due to maintenance, technical issues, system updates or circumstances outside our control.

We may update, modify or temporarily suspend parts of the website where reasonably necessary.

23. Privacy

We handle personal information in accordance with our Privacy Policy.

Our Privacy Policy explains the types of information we collect and how we use, store and disclose personal information.

24. Changes to These Terms & Conditions

We may update these Terms & Conditions from time to time to reflect changes to our website, products, services, business practices or applicable requirements.

The latest version will be published on the Beauty Market Australia website with the date it was last updated.

25. Contact Us

If you have questions about these Terms & Conditions, an order or your use of the Beauty Market Australia website, please contact us.

Beauty Market Australia

Email: support@beautymarketaustralia.com.au
Phone: 07 5621 0047

Or submit an enquiry through our Contact Us page.