1. Order Processing

Orders are processed after your order has been successfully placed and payment has been confirmed.

Once your order has been dispatched, you will receive a shipping confirmation with tracking information where available.

2. Shipping Within Australia

We offer delivery across Australia.

Shipping costs and available delivery options are displayed during checkout based on your delivery address and order details.

3. Free Shipping

Free AU shipping is available on orders over $99.

Orders below the free-shipping threshold may incur a delivery fee, which will be shown at checkout before you complete your purchase.

4. Tracking Your Order

Once your order has been dispatched, you can use the tracking information provided in your shipping confirmation to follow the progress of your delivery.

If tracking information is not immediately available, please allow some time for the carrier's tracking system to update.

5. Delivery Delays

Delivery times may vary depending on your location, carrier availability, public holidays, peak periods and circumstances outside our control.

If your order is taking longer than expected, please contact our customer service team with your order number so we can assist you.

6. Incorrect Delivery Information

Please make sure your delivery address is correct before completing your order.

If you have entered an incorrect address, contact us as soon as possible. We cannot guarantee that delivery information can be changed once an order has been dispatched.

7. International Shipping

If international shipping is available, the available destinations, shipping costs and delivery options will be shown at checkout.

Any applicable customs duties, taxes or import charges are the responsibility of the customer.

8. Contact Us

If you have questions about your delivery or shipping, please contact our customer service team and provide your order number.