1. Eligibility for Returns

Items may be eligible for return if they are unused, unopened and in their original condition.

2. Items That Cannot Be Returned

For health and hygiene reasons, certain products may not be accepted for return once opened or used.

Sale items, promotional items or other products may also have specific return conditions.

3. Damaged or Incorrect Items

If your order arrives damaged, faulty or you receive an incorrect product, please contact us as soon as possible with your order details and relevant photos so that we can review the issue and assist you.

4. How to Request a Return

To request a return, please contact our customer service team and provide:

• Your order number
  
• Your name
  
• The product you wish to return
  
• The reason for the return
  
• Photos, where applicable
  

Our team will review your request and provide further instructions.

5. Refunds

Once an approved return has been received and inspected, we will advise you of the outcome.

Where a refund is approved, the refund will be processed using the original payment method where possible.

6. Contact Us

If you have questions about returns or refunds, please contact our customer service team before sending an item back.

Please note: Return eligibility and refund outcomes may depend on the condition of the product and the circumstances of the return.